ABOUT ME

“it’s not who you are underneath, it’s what you do that defines you.”

- Christopher Nolan

Employment type: Full-time
Company: Thomas Cook Group
Location: Fuerteventura - Canary Islands, Span
Start Date: 2012-05-31
End Date: 2012-11-29

Company

The Company was a British global travel company. The group had owns a number of tour operators, as well as airlines based in the United Kingdom, Germany, Belgium and Scandinavia.

Responsibility

To be the first contact for travellers, which are assigned to the Representative to care about all issues related to travelling. To make presentations on important, practical and interesting information about the vacation destination, hotel tours, the country and its people as well as organisational information. Accompanied the arrival and departure shuttles of the guests. Contact for guests at any time, caring about any guest’s concerns and wishes. One of the main tasks: sales of excursions and rental cars in compliance with the target area agreement and in terms of that taking full responsibility of the company's funds. Accompanying the guests to hospitals, doctor's practices or to the police office.

Successes

  • Supporting 200-300 guests in six hotels simultaneously
  • Working time: 6 days a week. In case of emergency 7 days a week, 24 hours a day.
  • Proud Award Winner of Thomas Cook / Fuerteventura: received a 93% grade for sales, support and service from the company

 

This is what I do

Transfers

Planning

Travel Offers

Holiday Information Meeting

Organisation

Bookings

Tour Guiding

Evaluation

Concerns Management

Destination Management

Optimisation

Follow-up work

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